Man with Van Shepherds Bush Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Shepherds Bush provides man and van, transport and related removal services within the United Kingdom. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual or business making a booking for our services.

We, us, our means Man with Van Shepherds Bush, the service provider.

Services means any man and van, transport, loading, unloading, packing assistance, or related services we agree to provide.

Booking means a confirmed request by the Customer for Services on a specified date and time.

Goods means the items and belongings that are the subject of our Services.

2. Scope of Services

We provide man and van and small to medium removal services, including local and regional transport of domestic and commercial goods, subject to availability and these Terms and Conditions.

Our Services may include loading and unloading, subject to prior agreement at the time of booking. We reserve the right to refuse to move any item that we reasonably consider to be unsafe, unlawful, excessively heavy, or likely to cause damage to property, the vehicle, our staff, or other items.

We do not provide specialist removal services for items that require specific lifting equipment, disassembly expertise, or environmental controls unless expressly agreed in writing before the Booking is confirmed.

3. Booking Process

All Services must be booked in advance. A Booking is made when you provide us with the relevant details of the job, including collection and delivery addresses, access information, dates, estimated load size, and any special requirements, and we confirm acceptance of the Booking.

Our acceptance may be given verbally, in writing, or by electronic message. However, a Booking is not guaranteed until we have confirmed the date, approximate start time, vehicle size, and pricing basis.

You are responsible for ensuring that all information supplied at the time of Booking is accurate and complete. We rely on the information you provide to determine the time, number of staff, and vehicle capacity required. If the details you provide are inaccurate or incomplete, this may result in additional charges, delays, or, in serious cases, the Service being refused or rescheduled.

We reserve the right to decline any Booking at our discretion.

4. Customer Responsibilities

You must ensure that:

All Goods are packed safely and suitably for transport, unless we have expressly agreed to provide packing services.

Fragile or valuable items are clearly identified and, where possible, separately packed with suitable protection.

All furniture is dismantled where necessary and safe to do so, unless we have agreed to provide dismantling as part of the Service.

There is safe and reasonable access to both the collection and delivery points, including suitable parking for the vehicle, clear stairways, lifts, and access routes.

Any parking restrictions or permits required for the vehicle are addressed in advance. You are responsible for any parking charges or fines incurred as a direct result of inadequate information or failure to arrange suitable parking.

You or your appointed representative must be present at the collection and delivery locations to supervise the work, confirm which items are to be moved, and sign to confirm completion. If no one is present, we may, at our discretion, unload the Goods at the most suitable location available, and we will not be liable for any resulting loss, damage, or additional costs.

5. Pricing and Estimates

Prices may be quoted as either an hourly rate or a fixed price, depending on the nature of the job and the information provided at the time of Booking.

Hourly rate bookings are charged from the agreed start time or the time of arrival, whichever is later, until completion of unloading at the final destination, including any waiting time caused by access issues or delays beyond our control.

Fixed price bookings are based on the information given by you at the time of Booking, including load size, access conditions, and distance. If, on arrival, the job differs materially from the description provided, we reserve the right to amend the price, charge additional time at our standard rates, or decline to undertake the additional work.

Unless expressly stated otherwise, prices exclude congestion charges, tolls, parking charges, or other third-party costs. These will be added to your final bill where applicable.

6. Payments

Unless otherwise agreed, payment is due on completion of the Service on the day of the move. We may require a deposit or prepayment to secure the Booking, particularly for larger or longer-distance jobs.

We accept various payment methods as communicated at the time of Booking. You must ensure that you have sufficient funds or an agreed method of payment available on the day.

Where a deposit is requested, your Booking is not secured until the deposit has been received by us. Deposits may be non-refundable in certain circumstances; see the Cancellation and Amendments section below.

If payment is not made when due, we reserve the right to:

Retain Goods until payment is received in full.

Charge reasonable storage costs and redelivery fees.

Apply interest on overdue amounts at the statutory rate allowed under UK law.

7. Cancellations and Amendments

You may cancel or amend your Booking by giving us as much notice as reasonably possible.

If you cancel more than 48 hours before the agreed start time, any deposit paid may be refunded or transferred to a new date at our discretion.

If you cancel within 48 hours of the agreed start time, we reserve the right to retain some or all of any deposit paid and charge a cancellation fee to reflect our loss of business and allocated resources.

If you cancel on the day of the move or after the driver has been dispatched, you may be liable for up to 100 percent of the quoted price, particularly where travel time and costs have already been incurred.

Requests to change the date, time, or size of the job are subject to availability. If we are unable to accommodate an amendment, the original Booking may be treated as cancelled, and the above cancellation terms may apply.

8. Delays and Access

We will use reasonable efforts to arrive at the agreed time. However, arrival times are estimates only and may be affected by traffic, road conditions, weather, or other factors beyond our control.

We do not accept liability for any loss, cost, or inconvenience caused by delays that are not within our reasonable control.

If we are delayed in starting or completing the job due to inadequate access, waiting for keys, or other issues outside our control, we may charge for additional time at our standard rates.

9. Goods Not Accepted for Transport

We do not transport:

Illegal items or substances.

Explosive, flammable, or hazardous materials.

Live animals or plants.

Perishable goods requiring special storage or temperature control.

Any item which, in our reasonable opinion, poses a risk to health, safety, or property.

If such items are presented to us without our knowledge, we may remove or decline to load them, and you will be responsible for any resulting loss, damage, or costs.

10. Waste and Rubbish Regulations

We operate in accordance with applicable UK waste and environmental regulations. We are not a general rubbish clearance operator and do not routinely transport waste for disposal.

Any request to remove items for disposal must be agreed in advance and may require appropriate documentation or transfer to an authorised waste facility. Additional charges may apply.

We reserve the right to refuse to carry waste, rubble, builders materials, or items clearly intended for disposal where no prior agreement has been made, or where doing so would breach waste transport rules or licence requirements.

You must not conceal waste or prohibited materials among your Goods. If we discover such items, we may unload them at the collection address or another safe location, and we will not be liable for any resulting issues or delays.

11. Liability for Loss or Damage

We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods is subject to the limitations set out in this section.

We are not liable for:

Loss or damage arising from your failure to pack items properly or to protect fragile items adequately.

Damage to items that are inherently fragile or already defective, including but not limited to weak furniture, loose joints, or previously damaged goods.

Loss or damage where we have been asked to undertake tasks against our advice, such as moving items through inadequate access routes or lifting items that exceed safe weight limits.

Minor cosmetic damage to items or property that can reasonably be expected to occur when moving large or heavy items through tight spaces, provided we act with reasonable care.

Loss or damage to the internal workings of electronic equipment, appliances, or mechanical items unless there is clear external damage caused by our negligence.

We will not be liable for any indirect or consequential losses, including loss of profit, loss of income, loss of opportunity, or emotional distress.

Our total liability for any claim arising from a single incident or series of connected incidents shall not exceed the value of the Goods affected or a reasonable replacement cost, subject to any applicable insurance arrangements and legal limitations.

12. Reporting Loss or Damage

You must inspect the Goods and property as soon as reasonably possible on completion of the Services.

Any visible loss or damage should be reported to us on the day of the move or, in any event, within 48 hours of completion. You should provide a clear description of the issue and, where possible, supporting evidence.

Failure to notify us within a reasonable time may affect our ability to investigate and, where relevant, process any claim.

13. Customer Indemnity

You agree to indemnify us and hold us harmless from and against any claims, losses, damages, costs, or expenses arising from:

Your breach of these Terms and Conditions.

Provision of inaccurate or incomplete information at the time of Booking.

Transport of prohibited or hazardous items without our prior knowledge and consent.

Any fine, penalty, or charge resulting from your failure to arrange appropriate parking or access.

14. Force Majeure

We will not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control. This may include, without limitation, severe weather, road closures, accidents, vehicle breakdowns not due to our negligence, strikes, public disturbances, or acts of government.

Where a force majeure event occurs, we will use reasonable efforts to resume the Services as soon as practicable or to reschedule the Booking to a mutually convenient time.

15. Complaints

If you are dissatisfied with any aspect of our Service, you should raise the issue with us as soon as possible so that we can seek to resolve it promptly.

We aim to handle complaints fairly and professionally. Your statutory rights are not affected by this procedure.

16. Privacy and Data

We collect and use your personal data only as necessary to provide the Services, manage bookings, and comply with legal obligations. This may include your name, address, contact details, and payment-related information.

We will not sell your personal data to third parties. Any sharing of data will be limited to what is necessary to deliver the Services or comply with the law.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

18. Variation of Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in our operations, legal requirements, or best practice. The version in force at the time of your Booking will apply to that Booking.

By continuing to use our Services after any such changes take effect, you will be deemed to have accepted the updated Terms and Conditions.

19. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed, and the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation we provide, constitute the entire agreement between you and us in relation to the Services and supersede any prior understandings, arrangements, or representations, whether written or oral.