These Terms and Conditions set out the basis on which our man with van Shepherds Bush service is provided. By making a booking, you agree to be bound by these terms, which are intended to create a clear and fair agreement between the customer and the service provider. They apply to domestic and commercial transport jobs, including single-item collections, full or partial property moves, and related loading or unloading assistance. They should be read carefully before confirming any booking.

In these terms, references to “we,” “us,” “our” mean the service provider operating the Man With Van Shepherds Bush service, and references to “you” mean the customer, hirer, or person responsible for the booking. These terms are designed to cover the most common practical situations that arise during transport services, including access issues, item condition, waiting time, and any additional services requested on the day. Nothing in these terms affects your statutory rights as a consumer where applicable.

By using our van and man Shepherds Bush service, you confirm that the information provided during booking is accurate and complete to the best of your knowledge. This includes details about the collection and delivery addresses, floor levels, access restrictions, parking arrangements, the number and size of items, and any special handling requirements. If the information provided is incomplete or incorrect, any quotation, estimate, or timeframe may need to be amended, and additional charges may apply where reasonable.

Bookings may be made by phone, email, online enquiry, or other accepted communication methods. A booking is not confirmed until we have accepted it and, where required, received any deposit or advance payment requested. For the avoidance of doubt, an estimate given before final confirmation is not a binding fixed price unless expressly stated in writing. We reserve the right to decline a booking where the job is unsafe, outside our capacity, or inconsistent with the information supplied.

To help ensure an efficient move, you should provide us with all relevant details before the booking is accepted. This includes whether the job requires one person or two, whether stairs or lifts are involved, whether items need disassembly or reassembly, and whether there are fragile, valuable, or unusually heavy goods. The man with van in Shepherds Bush may also require details about vehicle access, congestion, parking permissions, and any time restrictions that could affect the service.

We will use the information you give to calculate the appropriate vehicle size, labour requirements, and estimated duration. If the actual job differs materially from the booking information, we may revise the price, vehicle allocation, or timetable accordingly. In some cases, we may be unable to complete the job in the original slot if the circumstances on arrival make the service unsafe, unlawful, or impractical. Any such changes will be discussed with you as far as reasonably possible.

Payment terms will be confirmed at the time of booking or in the booking confirmation. Unless agreed otherwise, payment is due on completion of the service on the same day. We may accept bank transfer, debit card, credit card, or cash, depending on the nature of the booking and the payment method offered. If a deposit or advance payment is required, the booking may remain provisional until that sum has been received.

All prices are stated in pounds sterling and, unless clearly expressed otherwise, may be subject to additional charges for waiting time, congestion, parking fees, tolls, additional labour, additional stops, long carries, stair carries, and the transport of items not declared at the time of booking. Any reasonable extra charge will be explained where possible before it is incurred. For larger projects involving the Man With Van Shepherds Bush service, invoices may be issued with agreed payment terms if this has been arranged in writing in advance.

Late payment may result in further action to recover the outstanding balance, including reasonable administrative costs and recovery expenses where permitted by law. If you dispute any invoice, you should notify us promptly and provide the reasons for the dispute. You remain responsible for paying the undisputed portion of any valid invoice. We reserve the right to suspend further services until outstanding sums are settled in full.

Cancellations must be made as soon as possible. If you cancel before the service begins, we may charge a cancellation fee that reflects the preparation already undertaken and any costs we have reasonably incurred. The amount of any cancellation charge may depend on the timing of the cancellation, the size of the booking, and whether a vehicle or crew has already been assigned. If a deposit has been paid, part or all of it may be retained to cover losses where lawful.

If you are not present at the agreed time and location, or if access is prevented for reasons within your control, the job may be treated as a cancellation or a failed attendance. In such cases, we may charge the agreed call-out fee, waiting time, or a proportion of the total price. The same applies where essential information needed to carry out the job safely was withheld, or where you instruct us to stop the service after it has commenced.

We may cancel or postpone a booking if circumstances beyond our reasonable control make it impossible or unsafe to proceed. This includes severe weather, vehicle breakdown, traffic disruption, staff illness, accidents, or legal restrictions. Where this happens, we will seek to notify you promptly and may offer an alternative date or a refund of sums paid for the unused portion of the service, depending on the circumstances and any costs already incurred.

Our liability is limited to the direct loss or damage caused by our negligence, breach of contract, or failure to exercise reasonable care and skill. We will not be responsible for indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, except where such exclusion is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

You are responsible for ensuring that items are properly packed, labelled, and suitable for transport unless packing has been expressly agreed as part of the service. Fragile items, electronics, artwork, antiques, glass, mirrors, and valuable goods should be declared in advance and, where appropriate, protected with suitable packaging. The man with van Shepherds Bush service may refuse to carry items that are unsafe, improperly prepared, or likely to cause damage to other goods or property.

Where we handle your property, we will take reasonable care and use appropriate moving practices. However, we are not liable for pre-existing defects, poor packaging, hidden damage, structural weakness in furniture, or damage caused by normal wear and tear. We also accept no responsibility for damage arising from customer instructions that conflict with our advice, or from access routes that are unusually narrow, cluttered, or unsuitable. Customers should consider appropriate insurance if the goods being moved are particularly valuable.

The service must comply with all applicable waste regulations and environmental requirements. We do not remove waste or dispose of unwanted items unless this has been specifically arranged and lawfully agreed in advance. If waste removal is included, you must accurately describe the materials concerned, and you must not present prohibited, hazardous, clinical, chemical, asbestos-related, or otherwise regulated waste without prior confirmation that it can be lawfully handled.

Any waste collected as part of a lawful service must be sorted, handled, transported, and transferred only to authorised facilities or licensed waste carriers where required by UK law. Customers are responsible for ensuring that any items they ask us to remove are lawfully owned by them or otherwise authorised for disposal. If you misdescribe items as general waste when they are subject to special controls, you may be liable for any penalties, clean-up costs, or losses arising from that misdescription.

By requesting disposal or clearance support from the van with man Shepherds Bush service, you confirm that no prohibited material will be handed over without disclosure. We reserve the right to refuse any item that appears unsafe, contaminated, or not suitable for transport or disposal. We may also end the service immediately if we discover materials that breach waste law, health and safety rules, or any other applicable regulation. Where possible, we will explain the reason for refusal, but our primary duty is lawful and safe operation.

You agree to ensure safe and lawful access to the pickup and delivery locations. This includes arranging parking where necessary, obtaining building permission if required, and making sure that the route is clear enough for the crew and vehicle to complete the job without undue risk. If parking fines, access charges, or permit fees are incurred because of circumstances outside our control, these may be added to the final bill where reasonable and properly evidenced.

If the job requires additional help, specialist equipment, or more time than originally estimated, we may adjust the service charge accordingly. This includes situations where the amount of furniture, boxes, or loose items exceeds the information supplied during booking. The Man With Van Shepherds Bush team will aim to act fairly and proportionately, but any extra work requested on the day should be treated as an amendment to the original agreement and may be charged at the applicable rate.

We are not liable for delays caused by traffic, road closures, parking restrictions, weather, third-party interference, or events outside our control. Estimated arrival and completion times are provided in good faith but are not guarantees unless expressly stated otherwise. Where delays are foreseeable, we will endeavour to communicate revised timings. If a delay materially affects the job, both parties should cooperate reasonably to find a practical solution.

Any property left in our vehicle, at the collection point, or at the delivery location after completion of the service should be reported to us as soon as possible. We will take reasonable steps to locate and return items found in our possession, subject to verification and any reasonable cost of return. Unclaimed items may be retained temporarily and, if uncollected after reasonable notice, dealt with in accordance with applicable law.

Complaints should be raised promptly so that issues can be investigated while the relevant facts remain fresh. You should provide sufficient detail to identify the job, the items concerned, and the nature of the complaint. We may request photographs, invoices, or other relevant information. Nothing in these terms prevents you from bringing a claim where you believe you have a valid legal basis, but we encourage early communication in order to resolve concerns efficiently.

These terms may be updated from time to time to reflect legal, operational, or administrative changes. The version that applies to your booking is the version in force on the date the booking is confirmed, unless a later version is required by law or agreed in writing. If any part of these terms is found to be unenforceable, the remainder will continue in effect to the fullest extent permitted by law.

The contract between you and us is governed by the laws of England and Wales. Any dispute arising from or connected with these terms, the booking, or the service provided will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. This governing law clause applies regardless of where the booking was made or where the service is performed, so long as the legal relationship is formed under UK law.

These Terms and Conditions are intended to be read as a complete legal statement for the Man With Van Shepherds Bush service and related transport arrangements. By proceeding with a booking, you acknowledge that you have read, understood, and accepted the terms governing booking, payment, cancellation, liability, waste compliance, and legal jurisdiction. If you do not agree with any part of these terms, you should not confirm the booking or request the service.